Refund policy
Return policy
Right of withdrawal
You have the right to return your order within 14 days, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@heeru-surf.com.
If your return is accepted, we will send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs, without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us without delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of 14 days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@heeru-surf.com.
Our Heeru Ribguard comes in two sizes, "small" and "large," designed to fit a range of standard men's and women's t-shirt sizes. For the best fit, we recommend measuring yourself with a tape measure. If that's not available, your regular t-shirt size should work as a reliable guide, here's how:

SIZE "SMALL": corresponds approx. to t-shirt sizes XS-S (MEN) and XXS-M (WOMEN), or rib cage circumference: 62-80cm/25-31.5"
SIZE "LARGE": corresponds approx. to t-shirt sizes M-XL (MEN) and L-XXL (WOMEN), or rib cage circumference 80-98cm/31.5-38"
Need a custom size? contact us!

HOW TO MEASURE YOUR RIB CAGE?
If you have a measuring band, place it on your naked skin just below the chest (see photo).
Ensure the band sits firmly at an even height, also on your back - a quick check in the mirror might help.
Tip: If you are right in-between sizes, we recommend you take the smaller one for better fit.